How do I get in touch?
You can call us on 01823 284000 or email us at [email protected]
How can I pay for my order?
Payment can be made in-store if you collect your product, or with most debit/credit cards via Sage Pay. You can also choose ‘Interest Free Credit’ via Barclays Finance on selected products.
I cannot find a product, can you help?
If a product you are looking for is not available, please call us on 01823 284000 where we will be able to help you.
Who will deliver my order?
Please see our Delivery Information page for this information. If you require further assistance, please call us on 01823 284000 or email us at [email protected].
When will my order be delivered?
Your order will be delivered within the time stated for your chosen delivery option. If you are concerned about when this will be, or you have not received your order, please call us on 01823 284000 or email us at [email protected]
How do I return a product?
Please contact us if you would like to return a product. Further details are also shown on our Returns Information page
Are my details secure?
Do you collect & recycle old appliances?
If we are installing goods in your home, the price we charge includes a collection service on your old equipment on a like-for-like basis. We will contact you to discuss this option when we advise you on the delivery timing.
Alternatively, recycling your old electricals is easy:
Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the www.recycle-more.co.uk website and type in your postcode.
Unwanted electrical equipment is the UK’s fastest growing type of waste.
- Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We’re proud to support your local authority in providing local recycling facilities for electrical equipment.
To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.
How are we helping?
In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS).
To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More website.