You have 7 working days from the day after delivery during which you may notify us in writing, by email ([email protected]) of your intention to cancel the sale contract and return the goods. We will then issue authorisation for you to return the goods. Returned goods not complying with this will be rejected and returned to you at your cost. Email notification is preferred. Please note that you are responsible for all shipping costs and the cost of the return of the goods and that the goods must be in a re-sellable condition.
Goods must be returned to us within 7 days from our authorisation. After the 7 days, we will not accept returns of unwanted and non-faulty items. Goods must be re-packaged as received. If you have opened the box to examine the product it must be re-packaged with reasonable care in order to prevent any damage in transit back to us. All components and accessories must be returned. Any ‘Free' goods supplied with the products must also be returned. It is your responsibility to return the unwanted items at your expense and risk. Returns will not be accepted without prior authorisation.
We will not accept cancellation of orders, or returns of goods which were a special order to the customer's specification or any orders where the item(s) purchased are not normally held in stock but have been specifically ordered at the request of the customer.
Full refund of the cost of the goods will be given upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department who will check if all the correct products have been returned and their condition is satisfactory.
If the goods returned are complete and unused including all accessories and in a re-sellable condition you will be refunded the full invoice amount less the cost of collection if we are to arrange, and the original shipping cost to you in the first place
If the goods returned have accessories missing, the cost of replacement will also be deducted from any refund.
If the goods returned are not in a re-sellable condition we will not accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to your account.
Monies will only be refunded once we have received the returned goods, this may take up to a maximum of 10 working days